I will mention at this point that I did not select this hotel (which was at least nicely decorated). As the only international travel I had done prior was with tour companies, I was still a little uncertain on how to travel independently. I was under the mistaken impression that I had to book a tour, even if it wasn't guided. So I booked a package which included our hotels in Rome and Florence, and our train tickets between the two cities. On future trips, I realized I could just book my own hotels when traveling independently, and did my own research to avoid this kind of shitshow.